A recall notice for Smartlink ADT IndiPendant Guardian MKII 4G supplied by Tyco Australia Group Pty Ltd t/as ADT Security as the device may stop communicating with Telstra mobile data.
If this occurs, the device will not be able to send a signal to alert the Monitoring Centre if the alarm is activated.
Tyco Australia Group Pty Ltd t/as ADT Security - Smartlink ADT IndiPendant Guardian MKII 4G
PRA No.
2020/18753
Date published
24 Mar 2021
Product description
Smartlink ADT IndiPendant Guardian MKII 4G
A personal alarm system that assists independent living. In the event of an emergency, a button on the unit, pendant or wristband can be pressed that sends an alarm signal to a Monitoring Centre where an Emergency Response Specialist is alerted.
What are the defects?
The device may stop communicating with Telstra mobile data.
If this occurs, the device will not be able to send a signal to alert the Monitoring Centre if the alarm is activated.
What are the hazards?
If the device is offline when the alarm is activated and fails to alert the Monitoring Centre that assistance is required, there may be an increased risk of injury, health complications or death.
What should consumers do?
ADT Security will contact affected consumers to arrange to install a firmware update to the affected devices.
For further information, please contact ADT Security by phone on 131 238 or via the website at https://www.adtsecurity.com.au/contact/
Supplier
Tyco Australia Group Pty Ltd t/as ADT Security
Traders who sold this product
ADT Security Australia
Where the product was sold
Nationally
Online
Dates available for sale
- 1 September 2019 - 11 December 2020
Recall advertisements and supporting documentation
Recall advertisement.pdf (124.45 KB)
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
