Hi I joined choice to read the reviews of tvs but the tests don’t mention known faults so I’m uncertain about relying on them. Our first tv which travelled all over Australia, lasted 25 years before dying, our second, also a traveller, lasted 10 years before the attachments required to access digital became overwhelming, our third tv(Samsung TU8000), which remained in one place its whole short life, lasted 3 years till the screen kept shutting on and off repeatedly, fixed that with a reset but six months later it has completely died. Online forums suggest this is not unusual for Samsung and they can fix it for a price. In addition to the screen issues the Samsung buffers on iView and SBS on demand. When I contacted SBS their reply confirmed this is an issue with their satellite streaming on Samsung. None of these issues are mentioned in the review. As I’m now in the market for a new tv and choice has Samsung highly rated I am unsure about what to purchase…any ideas?
Change brands! I have an LG smart TV which is (3 months short of) eight years old, which has had zero issues in that time. When it eventually shuffles off, I will look for a ‘dumb’ TV and a good quality set top box/digital thingy - as was suggested previously in Choice Community: 'Smart' TV Tests
Welcome to the Community @AnnS
There are a few topics here that might interest you in addition to the one linked previously by @evanstrish3.
Most point to the same problems regardless of manufacturer, eg their commitment to apps, both in quality/reliability as well as ongoing support.
Search the community for ‘smart TV’ for a sampling. The best ongoing solution seems to point toward a product like an external device such these that have been reviewed by Choice as the tuner/receiver/internet connected device, with the TV only used as a display device. There is another popular device called a roku with an Aussie seller, but as a US centric product it requires a bit more research to see if it is for you.
Hi @AnnS, welcome to the community.
Looking online, the fault you have with your Samsung TU8000 is common. It is likely to be a manufacturing fault or a faulty component which has prematurely failed. Neither which you should be responsible for.
Before running out and buying a new TV, I would be lodging a formal complaint with Samsung about the quality of your Samsung TU8000. I would also be saying that it has developed a fault which is common and reported online by other Samsung TU8000 owners. I would be advising that under the Australia Consumer Law, the TV does not meet the Australian Consumer Guarantee and thus Samsung needs to provide a refund, replacement or a repair. I would be asking for a refund as it could be considered a major fault whereby a consumer can request the method of resolution they are after.
A TV should last more than 3 years without a fault. Choice provides information about TV lives here:
Hi thanks for all of those ideas they have spawned a whole new flurry of research 
Samsung have agreed that the issue with my 3.5 year old tv does come under their warranty, pretty happy with that result. I wouldn’t have pushed on without this forum so thanks for all the replies
Well done. And Samsung are known to be a hard case to deal with.
This will hopefully be very useful to me as well. My 2.5 year old Samsung has started suffering the same problem. Will post again when I have an outcome.
Hi @neddie, welcome to the community. If you have any questions or are after further assistance on how to lodge a formal complaint with Samsung, you are more than welcome to make another post below.
They replaced my screen so I was very happy and a bonus was the guy we spoke to at Samsung was genuinely lovely 
