I know it is a crazy time right now, and I have tried to be patient, but it is actually impossible to get in contact with TPG. Since the COVID-19 restrictions I can understand that they have closed their offices and are only contactable via live chat, but it is a complete joke that there is no other way to get help when the online chat cues are 500+. What is going on?
I’m having 2 major dramas- 1) Our internet is inconsistent and keeps dropping out and 2) A billing enquiry where we have been charged random amounts from TPG that don’t make sense when we changed address 2 months ago.
I have tried everyday for 3 weeks and waited HOURS for a responder on the live chat. Twice I have gotten through. They’ve engaged, I’ve told them my issue, and then they say “Sure, let me look at your account and see how I can help you”…and then they ghost me or close the chat window. What am I suppose to do?
At this point I want to terminate my contract with them but I can’t even contact them to do that. When we moved I had to start my contract again, so I have another glorious 2 years with their terrible customer service.
Not sure what else I can do at this point. They direct debit my account every month so I will keep being charged if I can’t close the account or get them to sort the issues I’m having. HELP!!