Did you hear the new joke? It's a really good one, it still has me laughing (seriously NOT).
The Federal Government submission to the ACCC’s ‘NBN wholesale service standards inquiry’ asks that the ACCC stop being so harsh on the nbn Co as it is a once in a generational type endeavour
"Likewise, nbn reports that the NBN experience for the majority of customers is generally positive, with 85 per cent of consumers reporting that their service meets or exceeds their expectations. This result is in the context of a massive and inherently disruptive network migration process. And as nbn has publicly acknowledged, this is simply a base from which to deliver higher levels of satisfaction. The rollout is in many respects a once in a generation event – given the substantial focus and resources devoted to the rollout, once the rollout is complete, it would be appropriate for more stringent standards to apply from when nbn enters a ‘steady-state’. "
"While nbn’s wholesale customers may not always agree with the various rules applying to the operation of the service standards, the rules are not necessarily unreasonable, particularly in the context of the stage of nbn’s rollout. It is up to nbn to provide a rationale on why it has chosen to include specific terms and conditions in WBA3, and these need to be considered on their merits, and in the context of a network still under construction. It may be that, when the NBN is complete, stronger connection and repair timeframes could be considered, for example, taking into account the greater availability of network infrastructure."
& in the conclusion
"The ACCC is encouraged to monitor the market and to clearly identify the sources of outstanding problems rather than imposing wholesale standards in the short term and risking destabilising nbn’s efforts to balance consumer outcomes against meeting its network deployment goals."
85% are reporting it meets or exceeds their expectations? I guess if you expect nothing then it must meet or exceed your expectations if it just manages to work. If you are only counting Mal Turnbull you might get close to 85%.
They are going to deliver higher levels of satisfaction using the MTM? Ok I am starting to get bile rising in my throat.
Stronger connection and repair timeframes could be considered once the NBN is wholly complete, what a slippery oil track that one is, only considering?? and only "could be"?? (not even a definite "will be") and framing that considering in light of the "greater availability of network infrastructure" If it is complete you would certainly hope there is greater network infrastructure or what the _ _ _ _ are we paying for.
nbn Co has non-binding performance targets and as a Wholesale provider they are not bound to provide any performance targets. "The ACCC has queried nbn’s use of non-binding operational targets. nbn monitors performance against these and has indicated they may be developed into a more formal service level assurance in the future. As a wholesale provider, nbn is not bound to offer any performance targets. Rather, it has established these as a commercial response to the needs of its wholesale customers." In other words they can say we will achieve xyz by abc and then do nothing and just "maybe" we will get more a more formal assurance in the future.
Want to read their entire submission see https://www.accc.gov.au/system/files/Department%20of%20Communications%20and%20the%20Arts%20-%20NBN%20wholesale%20service%20standards%20inquiry%20-%205%20March%202018.pdf
Want to read some real thoughts instead see
I just couldn't bring myself to place anymore Government speak into this item. I got actually physically ill reading the submission.
Has Choice made a submission, if not they should seriously consider doing so. This utter debacle that they call the NBN has to be put under intense scrutiny and made to respond to real needs rather than function in the delusional dream world the Federal Government is seemingly adsorbed in.