Telstra rang me recently and offered me a cheaper mobile plan. The catch was that I had to agree to a credit check because it was now a ‘new plan’. I objected on principle as I have been with Telstra for 35 years and have never defaulted on payment.
I also object for Privacy reasons. I took the time to review Telstra’s Privacy Policy, as well as the Policies of the three Credit Reporting Bodies that they use to do credit checks. Despite being assured that my information would never be sent overseas, their Policies say otherwise. For example, Telstra says, ‘…the people to whom we may disclose your credit information or credit eligibility information may be based outside Australia…’. The Policies of the Credit Reporting Bodies are also a revelation of where your information can go.
Telstra and the Credit Reporting Bodies can also use your information for marketing. Telstra’s Privacy Policy says, 'We may also disclose Your Information… ‘our dealers, our related entities or our business or commercial partners’.
So consider, Telstra can pass your information on to others here or overseas, such as the Credit Reporting Bodies, who can then pass it on to others here or overseas, who can then presumably pass it on to others…
So… my information could be available all around the world, including perhaps details of my direct debit bank account, and I get all junk emails. Just add them to the many emails I get from overseas asking for my help, offering me a business deal or telling me I have won yet another lottery.
I can opt-out of the marketing scenario but I have to do this personally with the Credit Reporting Body, assuming somehow that I know which it is that is ‘pre-screening’ me.
All this is apparently quite legal. So why is the default, that these organisations can do this unless I tell them no?
The default should be that the credit check (which should only be for new customers or defaulters) is between Telstra and the Credit Reporting Body, and that neither is able to pass on any information to any third party, unless it is for legal proceedings.