Telstra - Feeling disconnected? - Difficulties in getting someone out to fix problems

[meltam]

I have moved your post to an existing thread which deals with this issue. If you look back through the preceding posts you will see that others are just as frustrated as you are.

An answer from another thread which may assist:

Is anyone else still being charged by Bigpond for a service they cancelled in July?

With your experience complaining to Telstra, I assume you know about the Telstra Complaints contacts. If not, that area is staffed by higher powered people than you encounter via the routine calls/emails, and can get things fixed up much faster.