I have been posted overseas temporarily for work and maintain an Australian Telstra mobile number to stay connected to Australian Banking, MyGov, and other utility bills. I am currently on the $70 annual prepaid plan, which allows for international roaming to receive calls and text messages from Australia.
I recently received this text message from Telstra.
"We wanted to remind you - some features on your Pre-paid service such as international roaming, will be phased out from 13 Oct 2020. If you’d like to continue to roam, try international roaming on our discounted month-to-month plan.”
To receive texts or calls I will have to convert to a post paid month-to-month plan at $55 per month, and $10 a day International Day Pass = $355 per month, less Telstra special $20 discount = $325 per month.
I have chatted to Telstra online about my Prepaid service which includes international roaming to receive calls and texts. Sadly, on three occasions I have had to advise the online service team of the discontinuation of the international roaming option on my Pre-paid plan.
Telstra are changing to a new digital prepaid platform, and while this happens there is a possible 9 month period where the only option is to pay $325 per month to have the ability to receive calls and texts while overseas. Data is free in any hotel, coffee shop, train or shopping mall, but for calls and texts Telstra’s only solution is the $10 Day Pass to stay connected.
Can you help or advise how I can escalate this issue? Telstra directs me to their postpaid plans available on the below web page and reminds me of $20 discount per month I can use to offset the $355 per month plan they are suggesting I use.