I have received the Telstra bill below each month for the last four months.
||||Account number:
Bill number:
Hi MR ,
Your new bill is attached. Good news - your account is currently in credit, so no payment is required at this time.
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Thanks for choosing Telstra.||This Bill
$0.00
i Previous Balance
cr $23.33
i Total
cr $23.33||||
The explanation from the Chat function in the My Telstra app is “
"I got it! As your internet service in the new upfornt plan you will charged directly from the updated payment method on 19th of every month. Please confirm do you want me to process the refund of $23.33 credits back to the original payment method?
You will not be able to use $23.33 credits to make the payment for internet plan as it is on new upfront plan. Please confirm do you want me to process the refund?"
The unsophisticated amongst you would assume that a total of $93.22 was to be refunded. However, to the Telstra wise you know that this won’t necessarily be the case. In my case I think it will be $23.33 in total.
What annoys me is that a company as large as Telstra does not have the capacity to adjust a monthly bill at the time of a “new” plan commencing. The new plan, by the way, was solely at Telstra’s initiative and not mine.
It is possible Telstra has placed you in a similar situation and you may be able to access a similar refund. Be aware that Telstra does not have the capacity, independently, to issue such a refund and may require a nudge.