I cancelled my Stan membership about eight months ago. Two days ago I received an email headed " Reactivate & get a free upgrade to 4K Ultra HD now on Stan".
The text of the email couldn’t be clearer: Reactivate now in one easy step and get upgraded to Stan Premium for the standard price.
The standard price is $10.
I reactivated on the basis of the promise made in the advertisement that if I reactivated my account I would get premium for the price of standard. When I reactivated, I did not change my plan or look at other options as I thought, based on the email, that the simple reactivation of my suspended account would provide the premium features as promised in the email.
I then went to try the new feature and it didn’t work! I checked my account and I was on the standard plan. I wrote to their customer support to find out why the premium services hadn’t been activated.
They told me that the offer was for a one month trial of the premium plan that I had to select when I reactivated (i.e. reactivate then change plan or change plan then reactivate - two steps!!!).
The offer of $10 for premium for one month as a trial is an option made available to every existing customer of Stan.
At the end of the trial month, premium costs $15 - 50% more than standard. This doesn’t sound FREE to me.
I feel the information in the email is misleading and deceptive as there is nothing in the advertising to indicate the offer is only for a one month trial and is exactly the same as everyone else already gets. It sounds like bait advertising to me.
A limit of one month with an automatic 50% price increase is not “some boring condition” - it is a significant matter. It requires a former customer not just to reactivate their account but to look at small print, change their plan and agree to pay a 50% higher cost in the future unless they downgrade within the first month.
I just want my money back. I do not want to have anything to do with Stan again. I have not watched any shows on Stan. They refuse to refund me my money - the customer “service” people don’t have authority to do this - not even for $10.
I’ve asked them to treat my request as a complaint and escalate it appropriately.
What do other community members think?
