RSP looking after disaster affected customers

I received the following email from Aussie Broadband today. I thought it was worth sharing.

If only more businesses proactively reached out and looked after customers like this.

"Emergency relief from Aussie Broadband

Dear xxxx,

Aussie Broadband’s main office is based in a regional location (Gippsland, Victoria) and we know only too well the impact emergencies can have on communities.

If you’ve been affected by the recent fires, and we haven’t already contacted you, please don’t hesitate to call our friendly team on 1300 880 905.

Our disaster relief options are designed to be flexible to suit each individual’s situation, and include assistance for customers significantly impacted by disaster, and for volunteers working for extended periods on disaster management.

More information is available here:

You can also use your MyAussie app/portal, or ask one of our staff, to check if power or connection is still online to your property, divert your VoIP phone number free of charge, or organize a relocation of your service.

If you have any questions, please don’t hesitate to call us on 1300 880 905.


The Aussie Broadband team"


Proactive communication methods like this pays dividends to businesses and fosters stronger customer relationships. It is good to see Aussie Broadband taking the first step and opening the door, rather than being on the back foot scrambling with unexpected customer requests.