They changed the scheme from the user paying 50% and then the company/business being refunded the other 50% of the claim, as they had about 7% of claims that were fraudulent. It now requires the user to pay the full amount and then after the repair and the use of the voucher the Government refund the owed amount in about a month.
Shonky businesses would still appear I am sure, a user of the scheme would be well advised to do research into what businesses were worthy of trust before paying out for a repair. It might also encourage new businesses to start up and provide repairs, increasing employment, taxes, and a greater push for repairable items rather than disposable tech/electronics. This is something CHOICE has raised before i.e. The Right to Repair Can we fix it? Building a meaningful right to repair for Australia
