Repair Costs & Marketing and Pricing

This could be a few posts in different topics, but since it is all the same saga…

The LG washer died at 6+ years. Mr Google was sure it was a particular sensor and no big deal, so I rang my friendly repairman who showed me the underlying problems with an ambit cost to repair quoted at $400~650; the potential parts list included bearings, the sensor, and related bits. The current new equivalent LG is on sale today for $848 as a reference point. I passed. The call out and look-see was $98, reasonable in metro Melbourne.

Choice suggests mid-range washers should go 8 years and are cheaper to repair until 12+ but decided not to pursue it. Even though a repair would be cheaper than a replacement would it be the smart thing to do (save for recycling issues)?

The repairman was not big on LGs and said they are going about 8 years for the most part these days, and felt recent Electrolux washers (including Westinghouse and Simpson) were better made today based on his service business, this after a few years of being behind the curve. That was his opinion of one.

My personal salesman (in the family and who sold us the LG) said his store records (from their extended warranty program) indicated LG washers are tending to have problems starting at 5~7 years, which supports the repairman’s advice.

Moving on to buying a new one, the Choice reviewed model of choice is shown at an RRP of $1,088 in the test. The manufacturer’s web site shows it on ‘promotion’ with no pricing just links to the major online retailers. The ‘promotional’ prices varied from $1,079 to $1,347 with most offering to price match with their pesky asterisks, eg if they could.

I got a better deal from ‘my salesman’ but it reflects so much of our pricing is spin on RRP although there are indeed discounts on clearance items or last years models and sometimes even on a current one - if you know the price to be sure.

As always, caveat emptor and never assume an online price is the best you can get since it is looking more and more like another instance of a lazy tax. As with accommodation booked directly with the property, ring the business and talk to them for the best deal they can offer.

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I have been looking for a new oven as ours is slowly dying.

I looked at the Choice reviews and as I don’t have a salesman relative I started looking at prices on the internet for the 60cm model I selected. Usually Choice’s quoted RR price is well above what I can buy for, but now prices are often over the quoted RR price, IF they even have the product.

Not long ago I had been looking at the price of a new fridge, which we ended up repairing, only to find that the one I wanted from the Choice reviews along with many other models were not available due to the inability to get products in from o/s.

So when the prices were higher on the ovens I put it down to supply shortages.

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I have heard ‘the prices are high’ because:

  • it is popular so there is high demand (although unsaid there is lots of inventory available!)
  • supply is scarce
  • it is an agency arrangement (eg Miele and others) out of our control
  • pick a reason that sounds good

Normally when I find a product out of stock (backordered) it is discounted to buy now and wait for arrival. Sometimes the same for pre-ordering new products. Excepting for the fan-folks who need the latest greatest and pay RRP or a premium to get in on the first day (or first shipment).

Considering the few competitors for so many products the reality of what is essentially RRP (or within dollars of it) is not surprising, especially when online purchases are so common these days.

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I am in the same boat with a Bosch Dishwasher, paid $600, only had three and a half years, looked up YouTube and followed all there suggestions to fix. To get to the back of the dishwasher, you need a Special Torx T20 screw head, which l purchased, this is what YouTube suggested. To call a Bosch repairman is $158 for first 1/2 hour, plus $6 / 5 min thereafter, Aldi had a dishwasher on special this week for $350, so l ordered one as a back-up if needed, l have found their products to be of good quality.

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Have you considered your Aldi warranty starts now, but if the dishwasher is on ‘standby’, unused in the shed, you do not know if it was DOA or what. You might not need it for years or ever, yet if it then lasts only 1 day when put into use some years after purchase, it is likely so sad too bad. Although you could ‘fight’ using the Australian Consumer Law time often defeats the best of intentions.

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PhilT,
Yes l considered all that and decided to take risk, the Bosch warranty was 2 years, Aldi is 3 years, their specials on Dishwashers only come up maybe a few times / yr. What l have found in the past you call a repairman, you pay $150 for call out, they say it will cost $400 to fix and they say you might as well by a new one !!!.

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One of the frustrations with repairs is the core fault finding knowledge comes from following the manufacturers product service and repair manual. The added value the specialist brings for the average appliance owner is a degree of familiarity with the terminology and past practice on similar appliances. And where required the appropriate license for any work that is restricted or prescribed by legislation.

Unfortunately getting access to the manufacturers repair manuals is mostly a matter of good luck.

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