As @Gregr has indicated, the refunds may be due to historical insurance policies held through RACQ. Insurance companies accidentally overcharge from time to time, and when they identify the error, they instigate a refund for affected policy holders. There have been examples of other insurers also refunding ‘out of the blue’, such as:
As there is a possibility of it being a scam, don’t click on any links within emails or text messages. Instead contact RACQ using information on their website. Contacting RACQ directly using appropriate contact details, they should be able to confirm if you are a past policyholder entitled to a refund.
