Just wanted to see if anybody else has had any frustrating experiences with the eGift Cards from the Qantas Store? I recently converted my Frequent Flyer points for eGift cards. I purchased them on the 29th June 2017 and expected that I would have the benefit of a full 12 months before they expired (as clearly stipulated in their conditions). Alas, I was wrong. (...insert sad smilie here...) For some reason the expiry date was listed as 21st April 2018 i.e. I only had around 9 months and not the full 12 months as stipulated in their own conditions.
I wrote to the Qantas Store people (who promised to get back to me within 3-5 business days, but took over 10 days and further cajoling via another email). Julius Caesar from the Qantas Store Contact Centre, got back to me eventually with the following:
“ Upon checking your orders, the 2 Wish E gift cards, are valid up to 9 months only as per advertised in our website. Kindly see the link: https://www.qantasstore.com.au/p/WISH-eGift-Card/161368. Although it was issued 21 April 2017, it is valid until 20 April 2018, From the date of purchase June 2017 to 20 April 2018.”
I disagreed with Julius and said that I still contended that I was due the full 12 months from date of purchase as this is precisely what is stipulated in the conditions taken from the very link that was provided (https://everydaygiftcards.com.au/media/static/Docs/wish_tnc.pdf) to me by Mr Ceasar. The extract reads:
“Expiry Date means the date, being twelve (12) months from the date of purchase of the WISH Gift Card or twelve (12) months from the Dispatch Date of the eGift Card, after which any remaining funds on a WISH Gift Card or eGift Card will not be available for redemption”
I also requested that if there were any errors in the advertising of these products on the Qantas website, then they should be corrected asap. Notwithstanding any errors on the part of the Qantas Store, I kindly requested that they reissue these eGift cards with an appropriate issue date in order for me to enjoy the full 12 months that I believed that I was entitled to and as per the aforementioned conditions.
To date they have not reissued the cards.
- Has anyone else experienced a similar issue?
- I checked the ACCC website and do think this amounts to misleading and deceptive behaviour, which is punishable under Australian consumer law. Am I correct in this assumption?
Any help would be appreciated. Thanks.