Qantas - recent experience

Recently, I had my flight Mel-Per cancelled and changed 3 times by Qantas. Each time I was offered unviable flights or to pay exorbitantly for viable alternatives. My husband and I, travelling together in linked bookings (not same booking), were re-booked by Qantas on separate flights and made to pay extra (ie get a credit and rebook) in order to simply be able to re-book on the same flight. Arranging re-bookings took hours. I had call centre agents literally refuse to assist and read out policy for minutes on end. When I demanded they stop and put me through to someone who would help they hung up.

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