Recently, I had my flight Mel-Per cancelled and changed 3 times by Qantas. Each time I was offered unviable flights or to pay exorbitantly for viable alternatives. My husband and I, travelling together in linked bookings (not same booking), were re-booked by Qantas on separate flights and made to pay extra (ie get a credit and rebook) in order to simply be able to re-book on the same flight. Arranging re-bookings took hours. I had call centre agents literally refuse to assist and read out policy for minutes on end. When I demanded they stop and put me through to someone who would help they hung up.
3 posts were merged into an existing topic: COVID Travel Credit Vouchers Issues - Qantas & Overloaded Call Centre
A post was merged into an existing topic: Qantas “surge pricing”
8 posts were merged into an existing topic: COVID Travel Credit Vouchers Issues - Qantas & Overloaded Call Centre