We are having a terrible time with TNT Express (FedEx). Bought a bike rack back in November, to use these Christmas holidays. It was shipped from Albury on the 2nd December. Still hasn’t arrived. TNTExpress (maybe should be renamed to TNTslow) say it is in their Erskine Park warehouse, but have no idea when it will ship. Meanwhile it looks like we will be having to find and buy another bike rack, of have our holidays ruined. At the time it shipped some accessories were on backorder. They have since shipped with a different company and have arrived. What recourse does one have in these situations? Is there a reasonable time to deliver these? Am I able to seek compensation if I have to buy another bike rack? Anyone had luck in getting a similar situation resolved?
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