I’d never thought of that … is it really the case? I did a quick search and found nothing authoritative, and having some time I called the ACCC just for grins - after 5 minutes of recorded messages abdicating responsibility for anything useful and selecting the right option the recorded message said they were too busy and hung up on me. Clowns.
Something to bear in mind if you live remote like I do - there is a local HN store, but the next nearest is just under 1200km away in a direction I never drive. The others are closer to 1500km away … and further. So if one were to buy from HN in the big smoke thinking that any problems would be easier to deal with ‘back home’ because there is a store there as well, it’s probably not true. Might also explain some of my original problem with sourcing goods through them.
Another good reason to avoid Harvey Norman - and a relevant question to ask other stores, eg JB Hi-Fi, etc.
