I have now joined the ranks of the NDIS, and am amazed at how complex and badly developed the whole thing is. User friendly, intuitive, common sense, and easy to understand are all terms foreign to the NDIS at the moment.
I look at the NDIS portal and wonder how the ‘average person in the street’ could ever hope to navigate their way through a due diligence process to find the right service providers. The language used is chaotic (different terminology to describe the same thing between the hard copy and the application), full of codes, and, cant and jargon (except to the people working in the immediate area).
The application is incredibly undeveloped. It is like a beta version. The search functions don’t work properly excluding relevant data and including irrelevant data. It is not possible to limit searches to find exactly what you want. There are only three items you can filter on. You cant even list in alphabetical order, or proximity order.
The providers are not prepared either. When searching providers in an area entries come up, but when you click on the link, the providers are interstate with no physical presence where they are needed. Also, providers come up in searches for specific services, only to discover that they don’t provide those services (yet?).
This is like being sick in hospital and asking for porridge for breakfast. What is delivered next morning is a sheaths of oats, a couple of rocks, a camp stove, and being told the cow is outside… somewhere. There’s your breakfast. Help yourself.
Not at all what I expected. I thought that this was developed for the disabled of Australia and their carers to easily navigate through and get the specific help they require in a quick and efficient manner. What it is at the moment is a cobbled attempt that should never have seen the light of day. It is apparent that a huge industry will have to develop to assist users to actually use the system. That money would be better spent on making the system user friendly and intuitive.
Do I sound annoyed? I hope so, because I am.