While visiting relatives in Canberra, I noticed that their Internet was a bit sluggish. A quick test showed that their download speed was about 30% slower than usual. They’re on the TransACT HFC network, not NBN. That network has recently been upgraded. Perhaps the upgrade hasn’t worked too well for this particular service.
I asked what speed they were paying for and got a blank look. Apparently, their retail provider has never quoted speeds (at least, not on TransACT HFC). I gather the plan in question is NetSpeed’s MyShape 10. I checked around the site, but couldn’t find any indication of what speeds could be expected on that network, through that provider. Not giving any undertaking on speeds is one way to avoid contractual problems, I suppose. In the event of a dispute, I guess they’ll have to fall back on the “fit for purpose” provisions in the ACL.
Both TransACT and NetSpeed are now owned by iiNet. Even so, according to my relative, iiNet did its best to exploit the confusion around the “upgrade” to lure them to iiNet as retail customers. Heaven knows how many customers iiNet managed to poach from NetSpeed and other retailers. As far as I can see, iiNet’s retail offerings are considerably more expensive.