I deposited money cash and cheque thru Austpost to my business account, the post office did everything right, next morning NAB has put a clearance on the cash, I cant access the cash until the cheque clears, tried getting help from branch and assistance from the call center No good, 7 calls were made over the course of the day. total time on the phone 5 hours all up , each call got me angrier and angrier , then they have the hide to say to you if you dont calm down we will hang up. My reply to NAB is if you fixed the problem in the first instant then no one would have been screaming at you.
Customers have a right to get angry and emotional, This bank spends millions trying to win new business , they could save twice as much if they just looked after the customers they had. This is not the first complaint to date with this bank I urge everyone to list their grievances on here until NAB comes out and apologies to all of us, Your organization lacks transparency and hiding behind a call center will not help you , the grievances against you will grow and grow until you treat your existing customers with respect.