Despite the clever name it is a .com site pretending to be Australian.
Checking the T&C reveals a few clues, one being it references VAT not GST, does not include the Australian Consumer Law Clause, and the giveaway is at the end (Article 14) where it becomes clear it is a Dutch company and Tickermove is a UK company as revealed in their own T&C and clearly shown on their site footer.
Thanks for flagging them.
As an aside this older topic should be of interest.
You have done the right thing. Be sure to take screen shots in the meantime to document their misleading sales tactics in case they dispute your dispute.
