I had a problem with an Ono mixer purchased from E&S Trading in 2011.
I went formal and at the end of the day 10 years on E&S gave me reasonable credit toward another mixer. I bought a Blanco from them and it has been going flawlessly so far at 3 years.
I would never touch another Ono product. Bottom line is washers wear out. Expensive mixers that cannot be repaired or having fragile hoses or designs that repeatedly fail in the same manner do not have to be tolerated. Hold your ground and good luck.
