A recall notice for Mercedes-Benz EQC400 2019 supplied by Mercedes-Benz Australia/Pacific Pty Ltd as the sealing of the high-voltage battery housing may reduce over time, allowing moisture to enter. The moisture may result in the corrosion of the battery potentially resulting in an electrical short increasing the risk of a fire.
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - MERCEDES BENZ EQC400 2019
Original published date
2 September 2021
make and model information
VIN (Vehicle identification number)
What are the defects?
The sealing of the high-voltage battery housing may reduce overtime, allowing moisture to enter. The moisture may result in the corrosion of the battery potentially resulting in an electrical short increasing the risk of a fire.
What are the hazards?
A vehicle fire increases the risk of injury or death to vehicle occupants or other road users.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Authorised Mercedes-Benz Retailer or Mercedes-Benz Customer assistance centre
1300 300 896
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.