‘may’ is the operative word.
Everything @vax2000 posted was true historically, and may still be the case with some importers, but although it should be true refer to the topic I linked above for reality. Subaru was not interested about an unapproved lubricant being used that apparently caused a transmission issue, not a failure to the time of the topic. The dealer remains a dealer.
A takeaway from @Sprueno86’s experience is that unless one has a loss ‘nobody cares’ and then there is a process the consumer may win or lose.
is the platinum standard advice but many importers knock back problems to the ‘problem dealer’ for resolution and if they did not take care of it the first time, will they the subsequent time(s)?
