I have had an account with Uber for around 6 months without a problem until recently.
Whilst I’ve often thought about using Uber Eats, I’ve never done so.
On checking my credit card statement recently, I noticed 10 charges totalling $553 from Uber Eats.
These charges were spread out over a two week period.
Immediately I cancelled my credit card with the bank & contacted Uber via their app on my phone, as it is impossible to contact them in any other way.
On contacting Uber, they were helpful & sympathetic & promised to look into immediately.
Initially they asked whether I was aware of a person called Christina, another Uber member, that had apparently used my credit card details on her Uber account to purchase 10 different food orders through Uber Eats. It would seem that if you have an Uber account, you also have an Uber Eats account.
I said I did not know anyone called Christina, nor had I authorised anyone else to use my credit card or Uber account.
Within a day, Uber messaged me telling me that they had investigated the issue & the money would be paid back into my account within a week.
Whilst I was happy with this outcome, I was curious & concerned how this could have happened in the first place & what could be done to catch the perpetrator. Uber advised that this could have been caused by a person capturing our credit card details from a scanner or similar & that another Uber account holder (Christina) had the identical payment details as me. In other words, the other person had been able to set up an account with my credit card.
Whilst I couldn’t get a straight answer from Uber, it would seem that more than one person or user can use the same credit card to open & operate a Uber account. This makes me wonder how many accounts a person could potentially operate with a stolen or copied card.
My question is this; as Uber have my credit card details already, shouldn’t their system flag a problem when another member is using my credit card? It would seem not.
I would have liked to follow the matter up with police, but the running around would surely mean me taking a day off work, which isn’t feasible at present.
I remain very disappointed with this outcome. In my opinion, Uber have not fulfilled their civic duty by reporting this to police & certainly don’t give me an confidence in trusting them with my credit card details in the future