Having reviewed Choice reviews on keystart mowers, we purchased one as a gift from Masters. It lived up to its expectations so when our lawnmower went to an early grave we went in search of the Masters home brand keystart mower (as they were in administration) located them on Kogan.
Ordered 2 on line, one for us and another for my father in law as a gift. Ordered early March, Kogan advised to be at home on “X” (Thursday) day as they were being delivered so I took the day of work to await delivery.
Delivery turned up around midday, however there was only 1 mower on the truck. Truck driver advised that the other mower was on back order and would be delivered the following Tuesday. Took another day off work to await delivery, no delivery! Both mowers were paid for in full.
When we contacted Kogan they advised that the “delivery company lost the mower and they were investigating”; they then advised that the mower was “damaged in transit” Correspondence via phone and email went on for weeks to and from when Kogan finally admitted that they were “out of stock” (how can you sell and accept payment for goods when you don’t have them to sell?).
When we requested a replacement mower (that had been paid for and they were sitting on payment plus interest for some 6 weeks) were advised they could offer a refund and $10 credit for the inconvenience. There was a distinct lack of care, poor follow up, customer service - zero and today we are still without the mower which was a gift!! After some 6_+ weeks all that is offered for interest incurred on a credit card payment was $10 in store credit and refund, no interest whatsoever in sourcing a replacement product which was our end objective. Caveat emptor is a word of advice and would never deal with kogan again.