So, now that both my wife and I are working from home, I decided it would be good to buy an extra computer monitor so I was a bit more productive. I came across a Kogan 34" monitor for $469.99 which was cheap (for that size).
I ordered it on the 19th of March 2020 and Kogan’s website reported that it would ship in 1 - 2 business days. No problems.
About a week later, I hadn’t received the monitor, so I logged into the Kogan website and followed the tracking link to the Australia Post site. What surprised me was that whilst there was a tracking event “Shipping information approved by Australia Post” there was no subsequent event “Picked up from Sender” which happens when the parcel is scanned onto the truck.
On the 28th of March, still not having received the delivery I wrote an email to Kogan asking them what was going on.
They advised that the issue was not theirs, but that “Australia Post has advised that they have not been able to locate your order for delivery”. The implication here is that the item has been lost by Australia Post. They apologised and told me they’d send me another.
I thought this was very weird - it seemed much more likely that Kogan had simply not ever despatched the item. But, I’m a patient guy, so I said sure - send me a replacement.
The second shipment was “despatched” on the 31st of March. Again, I logged into the AusPost website I saw the “Shipping information approved by Australia Post” event, but no “Picked up from Sender” event.
But, guess what! The same thing happend to the second shipment. On the 7th of April (thats 19 days after my original order) the item still has not left Kogan (as far as I can see). Kogan has blamed Australia post: “I sincerely apologise on behalf of Australia Post for the unexpected delay that this has caused”
I’m trying to figure out why Kogan are playing this game. The only things I can think of are:
(i) They don’t have stock of the item and they’re just drawing me out for as long as possible until they can supply it.
(ii) They price was wrong on the website and they don’t want to supply it to me at that price (its now listed at $749) and they want me to just get frustrated and encourage me to ask for a refund.
I’d love to know whether others have experienced the same thing with Kogan (and therefore if its a systemic issue).