I bought a new mixer tap for the kitchen to replace an old one from Reece. I arranged a plumber to replace my old tap with this new one - important point, I provided the new tap not the plumber.
This new tap is faulty. It was leaking from the top (above the sink) and below the sink. I called the plumber the next day and he changed the tap back. Because the plumber didn’t supply the tap I had to pay for his service for the second time. Plumber identified it as the tap issue. Believe it to be the ‘cartridge’ or something ‘inside’.
I called Reece to arrange for replacement tap but was told that I need it to be installed. They’ll not replace/repair a tap that is not installed. That is, they need the tap to be installed and they’ll call their plumber to come and fix the issue. Of course I was not told about this at any time in the purchasing process. I bought the tap from Reece on-line. Subsequently, I also went and read the fine prints on Reece product warranty site but nowhere was that condition mentioned - that I can find.
I called different plumber and put the leaking tap back yesterday. Just to make sure it wasn’t the plumber that was the issue. The tap still leaks from top and bottom of sink. I called Reece yesterday to get their plumber to come as soon as possible due to constant leaks. After 24 hours, I still heard nothing from Reece.
Question is where do I stand in this? Do I just continue to mob up under the sink? Do I call plumber (pay for 4th time!) to change back, if so what to do with faulty tap?
I would very much appreciate your advice. Thank you - apologies for long email.