Hi Grimka, l’ve tried finding their emails but unsuccessful. Head office just flick onto customer service! If by chance you still have that info would you kindly let me know.
Such a bad experience dealing with after sales service, it’s a joke. Sick of making call after call.
Hope you have now had a resolution to your problem with King.
Many thanks.
Carole
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I’ve had a pretty bad experience too. Over $20k of furniture. Specifically told that delivery guys (costing $380) would help move three items of furniture a few metres out of the room to the garage. They got here and refused, packed our future back in the truck and left. Second delivery booked and they tried to charge me another $99 for their mistake. Got that waived and organised other people to move future out of the house. The night before the second delivery is due, it’s cancelled because the future is at the wrong warehouse. Again, they tried to charge me $99 for another delivery despite being their mistake. After about a dozen calls, I finally got to a distribution manager who agreed to refund the full delivery fee of $380. One dining chair badly damaged and small chip on dining table. Been waiting a week for a response on how it will be rectified. I want to note that the (Chatswood) display centre ladies were all very helpful (but powerless to do much), but the call centre service was abysmal, with promises broken daily.
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