Hi Grimka, l’ve tried finding their emails but unsuccessful. Head office just flick onto customer service! If by chance you still have that info would you kindly let me know.
Such a bad experience dealing with after sales service, it’s a joke. Sick of making call after call.
Hope you have now had a resolution to your problem with King.
Many thanks.
Carole
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I’ve had a pretty bad experience too. Over $20k of furniture. Specifically told that delivery guys (costing $380) would help move three items of furniture a few metres out of the room to the garage. They got here and refused, packed our future back in the truck and left. Second delivery booked and they tried to charge me another $99 for their mistake. Got that waived and organised other people to move future out of the house. The night before the second delivery is due, it’s cancelled because the future is at the wrong warehouse. Again, they tried to charge me $99 for another delivery despite being their mistake. After about a dozen calls, I finally got to a distribution manager who agreed to refund the full delivery fee of $380. One dining chair badly damaged and small chip on dining table. Been waiting a week for a response on how it will be rectified. I want to note that the (Chatswood) display centre ladies were all very helpful (but powerless to do much), but the call centre service was abysmal, with promises broken daily.
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Further to my review of March, the damaged chair is finally being replaced - in November. And through the very painful booking process, they have provided my customer details to another customer and have given no explanation and have not apologised or shown any interest in rectifying the privacy breach. I would be very wary.
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I’ve had the exact same terrible service on our recliners! The chair clearly has some faults. Did you ever resolve it? We are onto the 8th service call… (I think… TBH it’s such a saga I cant keep track!!!)
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Hi,
I did eventually have the mechanism replaced and refunded the $150-
It was a monumental exercise and totally unnecessary and don’t want to deal with them again. The mechanism’s are definitely faulty and definitely NOT worth the good money we paid for them. Would expect better from a high end furniture store! If you don’t get anywhere go to King Living Product Review online, click on the link you should be able to see all their reviews and add one yourself (wish l had reviewed King before purchasing). That’s how l eventually had a msg from King in Australia. If you do and get a reply ask them to call you and sort it then. I don’t generally do product reviews but this was so unacceptable and frustrating l just had to. Wish you all the best, good luck.
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Welcome to the community @CV251.
It may assist others with similar issues or looking to the same supplier to know some more. If you are able to provide some further details -
- What is the major fault or faults with the product
- What have been the issues with the service provided?
- Has the service provider been reliable and are they a contractor or part of King Living?
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I placed my order mid January and have had 4 different expected delivery dates and all they say is “unforeseen circumstances”:has anyone else had the same problem? TIA
ALERT to potential customers regarding our horrible experience which was poor quality furniture that had to be replaced and then the poor quality replacement had to be returned for a full refund. The refund had to eventually be forced on King Living by American Express as King Living failed to refund us.
Dealing with King Living has been an absolute nightmare. They drag their feet at every point and it took many months of persistence to get to a resolution. They don’t return most emails or calls and their overseas customer care people just do NOT care. They even lie. I have recordings to back that up. An appalling display of incompetence & dishonesty at every point. The Moore Park manager cannot even be bothered to return a phone call. Obviously too difficult to deal with a customer.
We will NEVER again buy anything from King Living and we have already told many people of our very poor and stressful experiences.
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Welcome to the Community @SteveB003
Sorry to hear about your experience but as you discovered by finding the Community, you are not the first nor probably the last to fall victim to a company with slick advertising that does not walk its talk.
Always, always look for unbiased reviews before shopping, not after.
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We appreciate your warning for others about the company, using your difficult experience to provide the basis for the heads up.
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I agree. Hopefully this will help others. It was a horrible experience from a company that HAD a good reputation for high quality furniture. It was our third King lounge, but our last.
Cheers, Steve
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Grimka
I too have experienced terrible after sales service by King Furniture. Unfortunately I purchased several items of their furniture before I knew how poorly designed, engineered and constructed their products are. My most recent complaint (I have had a few others) relates to a lift bed purchased in 2018. The bolts supporting the lift mechanism have sheared twice which makes it impossible to access the under bed storage without removing the mattress. The faults are entirely due to inadequate design and engineering as the mechanism is incapable of supporting the weight of a King Sized mattress. On both occasions King have taken over 6 weeks to respond to a service enquiry and both times have refused to admit fault, seeking payment of up to $500 before undertaking repairs. I stupidly paid the first time but have referred to most recent issue to the ACCC. King Furniture make a point of selling Australian designed (not manufactured) products but are unwilling to acknowledge their deficiencies.
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A reasonable expectation is the manufacturer builds the furniture to the Australian supplied design so the ‘off shore’ bit should not be an issue. Assume the ‘design’ was deficient, it was Australian. If the manufacturer (or design engineer), wherever they are, freewheeled and did not do an adequate design, or did not build to the design, it is still on King Living for doing business with the design house/furniture engineering firm or unreliable manufacturer and not standing behind what they sell.
King is not alone. See King Living Furniture - after sales service - #8 by PhilT
Slick advertising seems to work while providing expected customer service and quality products seems elusive in a hit and miss way. The business model seems to work as there are customers lined up for furniture at King Living and Nick Scali as well.
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This is the first time I am writing to this Forum and I am unsure if this is where I share my recent experience with the Community Elder PhilT. I won’t share it until I am sure I am in the right share box. This does concern King Living.
I did see your advice to write to the CEO and David King, I wrote to Anna but this is an old one from 2022. Who is the CEO now? Am I wasting my time in writing to them? I know about Consumer Law and ACCC but I wanted to share my experiences about this non-compliant company. I already had a vision of a couch I wanted and King Living had it!
Thank you! This is almost the same experience I have and I will NOT go away for them to keep my money. I will keep hassling them until it’s (if ever) resolved!
I have just read about other people’s experiences and am glad to see I am not alone. I also thought King Living had a good reputation. I bought the Zaza2 seater couch with armrests that go down both ends so I can easily stretch out. My unit is too small for a 3 seater. In my next post, I will write about my own experience now that I know how to share it. I also didn’t think of reading the reviews, now I wish I had. It is exhausting.
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Welcome to the Community @liviemelville
A lesson many members here have learned, and why some found this forum, is that they did not research companies prior to purchase. Just because they have nice shops, slick web sites, or clever advertising is no guarantee that they treat their customers well or respect the ACL.
Please let us know how you get on trying to get resolution.
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I had to get a charge back from American Express as King were really delaying the refund which was promised but never received. I had all documentation needed for Amex to process a refund to me in full. It took 1 week, so my advice is go down this path IF you have documentation that proves your issue and proves that it was a failed product and proves that you are due a refund because the product was not fit for purpose. A charge back is valid for any credit card purchase but I stress you must have that clear documentation to support your claim.
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Thank you PhilT. I did eventually find out who is the CEO, I took photo of his details after sitting up all night and found his details. I do hope he is still there. I could not find my first email complaint to this company but I got a reply to let me know the technician will come to my home to see the couch in the following week. I only live a block away from them.
He agreed the seat was far too soft and my daughter made sure the shop staff know I needed the seat to be firmer. He promised a new seat will be made here as well as the right colour legs were changed. The more I sit on this couch, the more it sinks down like a hole and I find it hard to get off. I did mention my back was not good for soft seat cushion. He said it will be done in November, no December came and went promising 5-10 before Christmas, again no show until after new year and phoned in to say what was happening? Still no answer. All he had to do was replace 2 things and they are still in the warehouse somewhere.
So now, I will start writing to ACCC and Consumer Affairs.
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Hi guys! 
Well, I managed to King Living once more and give them a firm piece of my mind. I spoke to a female supporter named Clyde and she got things going put in a request to get things moving as this has been going on for too long to do a simple job, change the seat and the legs, what can be more simple that perhaps a half an hour, give and take a little to be done with it?
Anyway, an email was sent to me straight away for 3rd February with a different technician, fingers crossed 
No time was given yet, but it will be given closer to the time. I am not jumping up and down yet or drinking champs. 
I asked her to find all the email conversations as well as my first email complaints, they marked it “wrong recipient” and deleted it instead and not merge it with a new ticket number if I have to make another complaint.
I am sick with influenza A, 
the worst one of its kind (not good for someone with fibrosis) and I had my flu shot last year, damn the strains too. To top it off, I have no TV and I can’t even go out. I am battling to do emails, hard to answer messages.
Well Ciao for now until next time when the job is done!
So, good day my friends,
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The slick marketing campaign got me in, and the efficient quoting system encouraged me to place my order. Then, it all went downhill; the Cloud 111 recliner lounge arrived in cardboard boxes on the back of a truck. They rolled them around and moved them into place ( NO COMPLAINTS ABOUT THE TRUCK DRIVER; HE WORK VERY HARD ), but when he finished, he said sorry, it doesn’t work, and this is a common complaint, So despite my requesting help, each day still awaiting a technician, Regards Graeme
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