JB hifi get 10/10 from me too! I bought a special online, it was delivered the thursday before Easter and it refused to charge. No matter which plug I tried, nada, nothing, no response to tell me it was alive so I emailed in the evening of Good Friday not expecting a reply until after the weekend. I reluctantly packed it up in its box and it sprang into life and hasn't missed a beat since! The local store phoned first thing on the saturday and would have been happy to refund my money as they did not have this particular model in stock, or they would take it in part exchange for something else. They get my vote for prompt service!