In April I bought a printer MPF Epson Workforce 2750 from Harvey Norman.
From the beginning I had troubles registering the WIFI with the printer. I would do one set of printing and 2 hours later would try another page or 2 of printing and the printer would not read the WIFI. Hence right from the start, I had reinstall the communication again and again between the Printer/WIFI/computer. It worked for a while. Then stopped.
Then I had to do some scanning of important documents. The printer would not do it.
I checked all drivers from Epson site and did an update…to no avail. Restarted computer and printer. Left it overnight…So, to do 3 page scan took me 2h to sort it…Still not working.
Exasperated, I too it back to HN and told them of my problems with the Epson.
Sales person/tech officer saying:
have to send it back to Epson…fair enough. But Epson tech services did not have IMAc to test it with. Well, if the MFP can’t be tested please refund or exchange… The guys could not exchange or refund, because the store was without a manager and he did not have the authority to do anything…It was suggested that I contacted Epson. I did.
5 emails down the track, and no problems fixed…I was told to ring. I did. The lady on the phone said she could not do anything and had to speak to her supervisor…another week or so and he is in Sydney. ( might be a few weeks to be resolved at this rate …My conclusion). I told her to give a time and date “SOON” she replied… I left the conversation totally flattened and annoyed.
Phoned back to HN…and got given the same spiel as the first time. No manager, no authority, the franchisee store had no one to deal with these issues and in the meantime I am stuck with no printer or a partially/spasmodically working/not working printer. He told me to bring it back and he was going to take it up with EPSON…How long am I meant to wait? How long should I be without a tool that I purchased to get some jobs done?
Any insight of what I could do?