we have had an investment property managed by a real estate agent for 12 years. The time came to sell and after the tenants left we inspected the house and were shocked and appalled at it’s condition. I won’t go into detail here, but suffice to say the list of damages and extreme dirtiness was long.
Our question to the Agent was, if they had been doing the required quarterly inspections, how was it that the place was in such a state? How is it that items tenants had been asked to fix up to two years before remained when they vacated the house.Why had we not been told about the problem and advised to give the tenants notice?
We have managed to recoup some of the costs via the bond and Landlord insurance, but we remain out of pocket by many thousands of dollars. The Agent of course is not interested in helping out.
In terms of making a formal complaint about the Agent, I have made enquiries of REIWA, Dept of Commerce and of Consumer Protection. I have “googled”. All to no avail.
Can anyone advise me on how we can make a formal complaint about an Agent?