How can a caravan manufacturer or repair facility be made to fix a problem under warranty?

[PhilT]

Hi @jen

@jen

What are my rights as a consumer?

I merged your query into this related one. The Community has many topics related to what seems to be an industry with lots of cowboy operators.

There is hope but it has since gone silent from what I can discern. As previously posted the original post references a facebook group

Lemon Laws for Caravans & RVs

I am the admin of the Lemon Caravans & RVs in Aus Facebook group. The stories my members tell are horrifying to say the least. This is an industry that urgently needs a Senate Inquiry and regulation. Regulators are letting consumers down. The judicial system is letting consumers down. I have members reporting being thousands, if not tens or hundreds of thousands out of pocket, simply for purchasing a lemon RV. My own issue is with Lotus Caravans. In spite of evidence of major failures, includin…

and the last from August 2022

Lemon Laws for Caravans & RVs

Yet to be delivered, the following might go for consumers, or …?

Formalising your experience with a letter of complaint and following the process in the Consumer Law is probably a requirement to go further, but you might resign yourself to a badly built caravan or take legal advice sooner than later.