Re Holiday Rental
It has recently come to my notice that when listing a holiday rental property through a real estate agency the agencies or many of them outsource the listings through Airbnb and Stayz etc.I expect this also happens when the property manager controls the holiday rentals in a high rise apartment block
Airbnb charge the guest a booking fee and cleaning fee which normally goes to the owner but in this case the real estate agency is the client so the fees would go to the agency.
The real estate agency charges their clients ( the owners) a commission plus cleaning fee so in fact the agency is getting paid a cleaning fee by the guest plus also charging the owners a cleaning fee. The agency would also receive a booking fee from Airbnb and also charge the owner’s commission.
The guest then in fact is paying a lot more through booking through AirBnB than directly with the agency. The agency is also benefiting by being paid twice for cleaning plus charging owners commission and also receiving a fee from AirBnB.
The real estate agency does not disclose these details to the owners and the owners are unaware if the bookings were made directly with the agency or not.
The agents should be making full disclosure to their clients, the owners.
I suggest that Choice might investigate this and see if it is wide spread in the property holiday rental market.