After well over a month, our U-Beaut top-of-the-range Bosch washing machine is finally back in action after failing on Sunday 14.07.2019.
It is 4.5 years old and we took the Dodgy Bros extended warranty when we bought it from The Good Guys so I called the number on Monday which to my surprise was answered as The Goog Guys, and I was provided with a reference number for the local repairer who I was told would contact me within 48 hours.
When I had heard nothing by Wednesday, 17.07.2019, I tried calling the repairer only to get a recorded message saying that they were either away from the phone or busy, and when I rang for the fourth time, I happened to notice that they had 11 Google Reviews on the right hand panel from when I did a Google search for their phone number.
After ignoring the four 5 star reviews, 3 of which had only ever provided a review for this business, and the other who had only provided 1 star reviews for any other businesses, I concentrated on the six 1 star and the one 2 star reviews.
“Took 5 weeks to fix a simple seal. Had very very poor communication and tried to charge me for warranty when they should not.”
“Do not do business with XXXX XXXXXXXXXX. They have now moved to Woree. The receptionist XXXXX is extremely rude from the moment she picked up the phone. They charged me $132 to book a technician to come have a look at a water leak in my fridge.
He walked in and then turned around and walked out saying they can’t fix it cause it’s too old and I lost the money and no effort was put into fixing the fridge. I complain but they have taken the payment and don’t want anything to do with me.
Maybe I should open a business to compete with them. I’ll go to people’s places, say I can’t fix it and get $132 dollars. I’ll do that 5 times a day Mon-Fri and I’m set.
“DONT USE THEM! I had someone come out to check a dishwasher. Be warned, they take your credit card details before they come out. i know i expected the call out charge ($132) but what i wasnt expecting was an invoice that included a charge of $97.90 for a motor capacitor when i know for a fact a 3uF capacitor would top $20 at the most. When i phoned to ask exactly what was put in by the technician i was given the run around that no one was available to answer that technical question and that was the price take it or leave it. She even suggested that they come back and remove the part if i didnt like it and insinuated it was my fault for not getting a quote first, even by her own admission the technician that attended would not have known the price either. Maybe i should have, but im no stranger to motors and when he brought a new capacitor back from his van i just presumed, oh! Well! just another $10 or $15 buck ontop, no problem. Their customer service is a joke.”
“These people are the worst, could not even get past the rude receptionist when try to book in . Don’t ever use these clowns.”
“DO NOT USE”
I called the warranty company back and told them that I refused to use this repairer and I stated I wanted another repairer.
The next morning, the repairer finally rang to say they were to do the repair to which I advised that I had asked for a different repairer.
The warranty company rang later that day to claim that they had no other repairer available in the Cairns area, to which I advised that I would not accept that and I would give them some social media feedback from hell.
Unbeknown to me, they had contacted a long-established local repair company late that afternoon to authorise the work, but sent me a text message about it late the next day which was a public holiday.
They sent their best Bosch technician who found that the main PCB had failed which they ordered only to find it would still not operate to which Bosch advised the technician the main PCB must have caused the other PCB to fail.
They obtained the second PCB and now we have a working washing machine once more.
So the takeaway message is to always check customer reviews and do not take no for an answer.