Not gone out of business, but definitely getting worse and worse is Energy Matters/Flex. I had a system installed late in 2012 after the they failed to turn 7 times for install dates.
After the install, my roof started leaking into the house and caused extensive damage. I am still fighting with them to have it fixed.
The Sunnyboy inverter failed and I lost over 3 months worth of production, but was eventually replaced. The reason I wasn’t aware it failed is that the Bluetooth is so bad I have to take my laptop and stand next to the inverter to slowly download the stats off it. Not something I am able to do too often
The LED panel on the replacement failed after a short time, and was replaced.
In the meantime, we had many, many, many, many visits from plumbers who tried everything to stop the water leak, including adding flashing over the gutter next to the panels, and an overflow spout to make sure there was no build up of water in the adjacent gutter. Nothing worked.
The DC isolator switch was leaking water. It turned out that the switch box was frequently full of water, and the switch was badly corroded to the point where the electrician who came out said it was indeed amazing that it didn’t cause extensive damage to the whole house. The electrician also recommended to EM/Flex that the installation be rewired because it was of such a poor standard. They also discovered that the conduit from the inverter was drilled up through the roof which was likely causing the a part of the water problems. This was also channeling water down to the isolator switch…
EM/Flex eventually organised a plumber to come out, he had a look and said the channels were not all fitted with washers where attached to the roof, so water was likely collecting and dripping down in through the roof. They had used cheap silicon to waterproof, and it was perishing and had broken away in many places, so that again water could be entering the roof. The plumber recommended the installation be removed, new roof sheets be installed and the solar installation be returned.
I was also concerned about 6 years of water running down the inside of the walls, and asked for a builder or engineer to have an look and make sure there was no dry rot.
At their request, I even found a builder. He was willing to take the process step by step to ascertain what the problem was, and quote them each step of the way so that EM/Flex didn’t receive and outrageously large quote to cover all eventualities.
They ignored the proffered builder, so I tried to get EM/Flex to send someone out, or at least start the roof repairs but had no success, slowly working my way up the management structure.
Eventually, with legal advice, I wrote them threatening legal action. It took them a while, but they sent out a ‘consultant’ builder who claimed, without testing, that my gutters were a probable issue.
Eventually EM/Flex sent out an offer of not much $ which they claim will cover ½ of the estimated cost of repairs based on the consultant’s report. If I accept their offer they say it will permanently absolve them of liability.
Unfortunately, they won’t show me the report, so I have no basis on which to make a decision. (Personally, I think that they are having a lend of me.)
The Clean Energy Council accredited certifier has disappeared, including his electrical licence. EM/Flex were the named company on the certification document so I have to chase them.
I am still trying to ask nicely, because if it comes to legal action they will have to show me the documents. They just don’t seem to want to co-operate. Perhaps they don’t have insurance and want to minimise the payout?
While EM/Flex are still operating, if you have a look on line, their reviews are increasingly poor. The common theme seems to be that they are very professional in selling, but after that… it’s all downhill.
I would suggest to anyone looking to install a solar PV system, don’t use EM/Flex. It would be best to treat them as if they were already out of business because you won’t get any after sales service from them.