I would suggest to others who are hit by this hard sell and then "the modem's in the mail", that you should not accept that mail. Return to sender. Dodo is relying upon people either not being aware that they can reject items that come in the mail, or feeling that it is impolite - as well as the hard sell.
The other thing I would mention is that whenever I have 'entered into a contract' over the phone the salesperson has said "I'm going to record this part of the conversation" and made very clear that I am about to hear a bunch of contract terms to which I must respond 'yes' or 'no'. If you entered into a contract with Dodo over the phone, then they are required to have the record of that. They are also required to have the record of you agreeing to their recording of the phone conversation, otherwise they are acting unlawfully by recording it. Why is all of this important? Because they must be able to produce that record as evidence of the contractual relationship. If the record makes clear that you were under duress, or you did not clearly agree to enter into a contract, or the terms were not clearly stated, or any of a dozen other problems, then Dodo has some major legal problems. I suggest that before you even talk to the Ombudsman (which will be a long, painful experience), you send back that modem with a note stating that you did not enter into any contract and can they please provide you with their record of your agreement otherwise you will be taking the necessary action (i.e. a hint of Telecoms Ombudsman and/or legal).
Dodo may be extremely dodgy, but they have lawyers advising them how far they can or cannot go.
The only issue with this suggestion is time. As you say, this happened a month ago; Dodo is likely to say "well, the customer said nothing to us about being unhappy at the time. Now they are dragging our name through the mud, after having used our service for a month with not a word!" Which may well be true, but as all Ombudspersons know the truth is only half the story. Your truth is that:
- I didn't know my rights.
- They pushed the sale on me, put something in the post - I had no idea what to do.
- Where is my contract? I have not seen/signed anything!
- Dodo needs to produce the recording they claim is my agreement to a contract, and demonstrate how it provides me with all of the information I need to make an informed decision.
- Where is my cooling down period mentioned?
- How can Dodo possibly be viewed as having met the minimum standard for establishing a contract?
I may be wrong, but I suggest that simply presenting Dodo with these questions (and making sure you document every time you attempted to contact them during this month) may well result in the company deciding that you are 'too difficult'. They want easy money, not fights with consumers that are going to cost them and their [ahem] reputation.
Finally, having said all of this, I should make very clear that IANAL - I am not a lawyer. It is possible that some or all of what I have suggested is not going to help; but at least writing to the company with those listed questions can get the ball rolling. And make sure you keep records! Oh yes, and if possible send your letter to them by registered post to confirm delivery.
Any consumer law experts around here? I would ask if Choice perhaps has some experience in consumer law, but that may be a stretch .