- How long had you had the crumpets?
When we buy crumpets, we treat them like any other bread product and either eat within a day or two of purchase, or when they aren’t eaten, placed them in a container in the freezer and get them out when needed.
- Were they mouldy on opening the packet or a few days after opening?
Once opened, even if the packing was not fully sealed like that for crumpets, air from the place where the crumpets are opened will enter the packaging. Air has millions of fungal spores per cubic metre and these fungal/mould spores will more readily enter the packaging and land on the crumpets accelerating their potential spoiling. Add in temperature and location of storage, the contents could easily spoil before the useby date.
If you have stored the crumpets in accordance with that outlined in the package…and they became mouldy before the useby date, then you have grounds for a refund. If you didn’t store in accordance with that outlined on the packaging or kept the product in its fresh state longer than the useby date, then a refund is unlikely as the mould may have been within your control.
- Where do you store the crumpets?
While they are sold at store airconditioned temperature, storing them out of the refrigerator at home will accelerate mould growth as the temperature is likely to be warmer and also fluctuate during the day. We always store in the fridge on returning home from the supermarket.
The packaging for Golden Bakery (viz. TipTop) Crumpets also recommends refrigeration when storing and less than -15oC when freezing…
I remember when we last bought them the useby date was difficult to read unless I has my eye on (glasses). One has to turn the packaging to catch the light so that it can be read.
Years gone by, they used to be the date stickers (like this), similar to that used for other products.
It is worth noting that the useby date is used by (bakery) delivery personnel to check the product is still within its saleable date range and also so that they can shift older stock to the front of the shelf when restocking. Did you ask the Woollies staff if they can read the useby date?..as this will determine if there is an issue with one’s own eyes or that of the product date stamp.
You can also send them a message if you are on Facebook about the difficulties you are having when reading their useby dates on the crumpets.
Edit: When you freeze them, put baking or greaseproof paper between them otherwise they will be near to impossible to separate.