Please don't misquote me. I merely pointed out that many people in this thread have found Harvey Norman a very difficult place to shop. I know from experience of other stores that are similarly difficult.
I should also mention that some of the main raisons d'être for Choice are the trouble people have with shops, products they buy, and attempting to obtain restitution for dodgy products.
I can only talk to my own experience, and the experiences others have shared with me or with us. If you have found that you can get what you are shopping for at good prices locally, then I wish you all the best in that - but I have this thing about anti-competitive practices if we are in a 'global economy'. (A discussion of whether the current 'global economy' is a good, sensible, profitable or safe idea would need to be separate to this thread.)
Yeah... no. I am a compulsive comparer who can take six months to decide which $50 product to buy, meaning I most definitely shop around. In some cases buying locally makes sense; in others, the local price can be $20 and the price from China is $1. That's a big mark-up for exactly the same item (in this case, hair thingummies). My wife may have been able to find them in a $2 shop for between $2 and $5, but that remains more expensive.
I won't go into the details of how I have obtained refunds from overseas, but suffice it to say it's as difficult as it is in Australia - i.e. it depends on the supplier.