Our new Westinghouse fridge was delivered on Saturday. The installers recommended waiting an hour before switching it on. Right from the start, each time the top fridge door closed, the bottom freezer door opened. We have to continuously check to ensure the freezer door is closed, and ice has started to build up on the freezer drawers. We have phoned Westinghouse/Electrolux customer service many times, but cannot get through. The fridge was registered the day it was installed. Today we contacted the retailer, who promised to follow up with Westinghouse/Electrolux, but still we have had no response. Clearly, this is an unsatisfactory situation with a brand new fridge, in summer, two weeks out from Christmas.
What are our rights - should we request an immediate replacement from the retailer, or wait (and wait) for contact with Westinghouse/Electrolux who may just send a service technician. We lost a fridge/freezer full of perishables when the previous 21-year-old Maytag fridge expired, and do not wish to risk losing a freezer load to a faulty door.
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