I purchased an Electrolux vacuum cleaner several years ago and subsequently discovered that they have no service departments and no interest in after sales service. The company passes repairs to independent "repairers" who in my case did no repair work at all. Instead, they simply replaced the faulty component with a brand new one with no actual repair involved at all. In my case the diagnosis of the problem was incorrect anyway which meant that the wrong part was replaced and it took many weeks to convince Electrolux that they simply haven't got a clue about customer service or repairing their own products. It's a long story.
I have since moved on from that having resolved never to buy Electrolux again, but last week the power head died and I was forced once again to seek some sort of resolution. Again, it turned out that no-one would repair the head and instead told me that I would need to purchase a brand new one at a cost of $160 !! A steep bill when one looks at the value of the cleaner, and most people would simply ditch the cleaner and buy a new one rather than spend that much on one part.
As with most things in life these days, I turned to my closest friend Mr Google where I discovered a video which not only described what caused the failure but also how to fix it. All it was was a broken drive belt, a cheap replacement being available on-line. I followed the video and my vacuum cleaner is now working again without my having to waste resources or outlay $160.
The moral of the story is that these companies have none, and that lots of problems can be solved by a little bit of independent research. Before you throw things away, just have a look and see if there isn't a more environmentally sound and economically preferable alternative than just throwing things away. All I am now adding to landfill is a tiny broken rubber drive belt rather than a complex and expensive motor and assembly plus probably the rest of the cleaner as well.