Here’s the response from the ACCC. It looks like they can’t really do anything. By the looks of it, they don’t have any powers at all:
Thank you for writing to us about your wifi extender. We have recorded the details of your report. We can offer you information about your consumer rights and the ACCC’s role.
Your rights: accurate information
The Australian Consumer Law provides consumers with the right to truthful and accurate representations when buying a product or service. This means that businesses must not mislead you with statements that are incorrect or likely to give you the wrong impression. This rule applies to information that a business provides you in any medium, including when talking to a sales representative, on packaging, in online shopping forums or social media.
If a business misleads you, and you experience loss, you might be entitled to a remedy.
You can read more about false or misleading claims on our website. Our advertising and selling guide is also a handy resource for businesses to ensure their advertising complies with the law.
Disclosing important facts
Businesses do not have to tell you everything they know about a product or service they are selling. But sometimes they should give you extra information to make sure you do not get the wrong impression overall. For example, if you are interested in a mobile phone—and the salesperson knows it will not work in your neighbourhood—they should tell you
What the ACCC does
The Australian Competition and Consumer Commission is an independent Commonwealth statutory authority. We are Australia’s competition and consumer regulator. We promote competition and fair trading and regulate national infrastructure to make markets work for everyone.
You can submit a report to the ACCC to alert us to businesses that may be doing the wrong thing by behaving in a way that is anticompetitive or not abiding by fair trading laws.
We value this information and it helps us find the biggest issues to investigate further, considered against our Compliance and Enforcement policy.
We also guide consumers and small business to identify:
information about their rights and what to do when something goes wrong
services or agencies who can assist them more directly.
We do not act on behalf of consumers or businesses to resolve their individual disputes with businesses or organisations. Only a court can make determinations on whether a breach of the legislation has occurred; we can’t provide businesses or consumers with legal advice.
All responses will be provided within 15 working days.
We have recorded your report
We appreciate you reporting your matter to us. All information is potentially valuable to help us identify trends and where we can most effectively direct our resources, so we encourage you to report any behaviour or business practice that is concerning to you.
What the ACCC does with information from reports
The ACCC focuses on enforcing the laws we administer in circumstances that have the potential to harm the competitive process or result in widespread consumer or business detriment. We use reports received from the public and small business, as well as other sources of intelligence, to inform our work. When the ACCC takes action, it is to remedy market problems; we are not a complaint handling body and don’t resolve individual disputes. You can read more about how we prioritise our work and what we can and can’t do for consumers on our website.
We hope the information we have provided today will help you to resolve your dispute.
Public Information Officer | Infocentre
Australian Competition and Consumer Commission