My 19 year old son, who is on the Autism Spectrum, has a new obsession which involves trying to purchase old Lego City sets that are so old they’re hard to get. He gets me to sort it out for him, and when I do find the current set he’s trying to purchase, I get the money from him and then pay for it using my PayPal account.
The latest set he wanted to get was so old I could only find 2nd hand packs of it via eBay Australia. One of them stated that it included the original packaging and instruction booklets and had all the pieces. So we paid for it via PayPal, and PayPal converted it into US$ due to the fact that the seller resided in the USA.
Today, we got an unexpected refund with the seller stating to eBay that they didn’t have the set to send to us. Fair enough. They refunded in full at their end. Only problem with that though, is that the exchange rates have changed since we paid for the thing, and after PayPal had converted the amount back into Australian dollars we were out of pocket by about $6. So that’s $6 my son has parted with for nothing.
One would assume that if PayPal take $X amount of Australian dollars and then gives the seller $Y amount of US dollars, and then they get $Y amount of US dollars back as a full refund, then you’d get your original $X amount of Australian dollars refunded back as well. But no, they apply the exchange rates from the refund date instead of from the original date when the item was paid for.
It’s only $6, but still, that’s $6 we’ve had to part with for something that a full refund was given on by the seller. $6 for an item we will never receive. I’m going to have to make sure I don’t get anything from any overseas sellers on eBay Australia now, in case this happens again. Complete waste of money if they cancel the sale and the exchange rates mean we don’t get as much returned as we actually paid,