Hi,
We had a couple of people come to our door on the weekend who, although wearing Telstra shirts, introduced themselves to my wife as ‘being from the NBN’.
Once I came to the door they then changed their wording to ‘from the NBN team’ and then ‘from Telstra in Werribbe’.
It seems that this Telstra store is sending out staff far and wide (we live in St Kilda East) to try and confuse residents in areas ‘newly connected to the NBN’ (which is a joke since the Telstra cable that has been in our street has just been reclassified as the NBN!) by pretending their are ‘from the NBN’. I presume they hope that ‘the NBN’ sounds more credible than ‘Telstra Werribee’.
I called Telstra to enquire whether they knew about these sales tactics but of course just got through to the Phillipines call centre staff who naturally had no idea.
I’m surprised Telstra would risk their reputation with such a deception.
Let’s see if head office gets back to me.
Stephen