That sounds like a good way for Virgin to absolve themselves of liability for the Future Flight Credits @rthompson . It may be worth raising a business complaint about this with the ACCC. They’re unlikely to address your case specifically, but if it is a systemic issue that is in breach of law they might respond.
Otherwise, Slater and Gordon have been collecting information from people for a potential class action for a couple of years, so it may be worth registering your details with them as well.
