Our experiences say there have been different outcomes for each individual in our immediate/near family.
A common observation is many of us have learnt by wrote. We know no other way to process information or to learn new things. This increases the challenge when asked to adopt new ways of doing something. It is made worse when the alternatives are withdrawn.
Lesson 1. For some it may be best to support how they are. The important are security, reassurance and trust.
Our mum’s only digital experience was the remote for the flat screen. Only the on/off, volume and number keys were used. 7 for 7, 9 for Win, 2 for ABC, plus a several others. Maintaining the number relationship was critical. The microwave sat on valuable bench space only used by visitors. The top load washing machine watched on as all was done by hand in the tub. Life at 90 revolved around routine and everything remaining constant. This included the security of a bullet proof passbook account. The wonderful lady entered aged care still totally self aware and mentally capable. Physically our bodies often let us down, vision, hearing, balance, strength … all combine to take away independent living.
The issues for someone stepping in as my partner and other family did are worth considering. In our local community and for the local Aged Care Facility (there is only one) there is no nearby access to CentreLink etc, and limited access to banks. Hence we are more digitally evolved. The challenge for my partner who had a POA was enabling banking in the digital world and authority for CentreLink/Aged Care Services, and others for her mum. There was no way this could be done other than in person with Mum in attendance. The digital world may have subsequently made our life easier. Getting into it is far from a virtual experience.
There is a lack of trust/experience, and other factors that hold the oldest in the community back. The repeated public concerns over insecurity of the digital world, and dramatisation of extreme examples of personal financial loss by the media were forefront in her mind. With some exceptions what many have in older age is all they have. When the one off bonus payments were announced as a 2022 election sweetener, the daily ask was had the money been paid into the account.
For those in our age group of Seniors there is no single stereotype. Some of us are all digital. Some still shuffle paper. Some are on ‘Hoogle’/Android, others Apple or Windows.
There are still key activities that need in person commitment. Possibly more given the uncertainty of who has access to which of our personal identifiers. It’s made all the more troublesome by our legal precedents which do not assure fair compensation when an entity accepts a fraudulent activity to our personal detriment.
I’ve recently made some high risk transactions. When contacted by the providers agent, we know how it goes. It does not without positive ID, which I’ll never offer in reply. Calling back in you never get the same person. A real pain when your mobile reception is marginal and calls can fail or drop. We need a better and more secure way of connecting remotely, and with assurance of who is at both ends.