We booked and paid in full for the May APT tour of Sicily. APT have cancelled the tour.
Prior to cancellation we were told it would be a 50% penalty for us to cancel, now that APT have cancelled we only are to receive 20%.
APT have offered a credit which given our age is not suitable. This was to be our last hurrah. APT are justifying their poor performance on the “force majure” clause in their original T&C, however last week issued an amended T&C ( Europe 2020) that noted force majure, but NOT WHAT IT COVERED. Am presuming this new set of T&C post dates the original terms ?
Under English law, Force majure must state all possible outcomes, and I note that pestilence is not noted in any of APT Terms and conditions.
Very poor APT.
2020-04-02T13:00:00Z
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