I can certainly sympathise with you. I am having another issue with the courier company, Aramax over a missing parcel which has been going on for over 3 weeks. This is another company that is very hard to contact and get the same automated message every time I try. The parcel took 9 days to travel from Sydney to Adelaide and 3 days after it was listed as ‘on board for delivery’ it was supposedly delivered. This was an utter lie and I have footage from my security camera to prove it.
My internet provider is Superloop, which is a local company with a local call centre where you can talk to real people who don’t speak with an accent that you can’t understand which is so rare nowadays.
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