Contest a Cash advance fee on a BPAY payment? Vicroads

Money
1

I don’t think it is fair that my card provider has lobbed me $30 cash advance + interest because I opted to use BPAY to pay my car registration as I do every previous year.

Name of fee/charge AmountCash advance fee
What you need to know

Applies to cash withdrawals from your account, or if you make a BPAY payment to a biller who doesn’t accept credit cards (we will ask you whether you want to make the BPAY payment as a cash advance before you make the payment). This fee cannot be avoided if you make a cash advance.

  1. Vicroads invoice that BPAY will incur CC surcharges was not disclosed
  2. The CC Company also failed by not offering the the promised option to opt out from the BPAY payment if it demands cash.

Who should I get to fix this Vicroads or the CC provider?

BPay
Pay via internet or phone banking using the
details below.
Biller code: 216291
Reference number: 4826

Call 1300 086 314 to pay over the phone with
Mastercard or VISA.

Direct debit
Sign up to myVicRoads to set up direct debit payments.

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